At Sub-Arctic Tours, we understand schedules can change and unforeseen circumstances can arise. To ensure we can accommodate all of our valued clients, we kindly request adherence to our cancellation policy.

1. Cancellation Notice: Clients must notify us of cancellations or appointment changes at least 2-week in advance.

2. Late Cancellations: Cancellations made within 1-week of the appointment time will incur a 100% charge of the scheduled service cost.

3. No-shows: Failing to show up for your scheduled appointment without prior notification will result in a 100% charge of the scheduled service cost.

4. Late Arrivals: We understand delays can happen. However, clients arriving more than 30 minutes late may be asked to reschedule. We may decide to treat tardiness as a late cancellation and apply the applicable fee. This ensures we can provide the best service to you and our other clients.

5. Exceptions: We recognize emergencies and special circumstances can occur. Exceptions to our policy are made on a case-by-case basis at the discretion of Sub-Arctic Tours management.

6. Booking Deposit: For certain high-value services, we require a 20% deposit at the time of booking. We apply this deposit to your service total.

7. Refunds: Cancellation fees and deposits are non-refundable except in the case of Sub-Arctic Tours -initiated cancellations (or qualifying exceptions as determined by management).